/ticket setup in Discord.
1
Turn tickets on
Enable Let members open tickets.
2
Choose the panel channel
Pick an existing channel or let Thea create one. Ticket conversations open as private channels under a bot-managed Tickets category — not in this channel.
3
Post the panel
Click Post panel. Thea sends a message with an Open a ticket button. Posting again replaces the previous panel.
4
Add form questions (optional)
Under Ticket form, add up to five questions (free text, email, or phone). Answers are posted into the new ticket. Also available as
/ticket fields.5
Set the support role
Escalations and SLA pings use the role on Settings → Handoff. The same role
/setup sets.