# Thea

- [Introduction to Thea — Discord AI Support & Moderation](https://docs.theabot.com/introduction.md): Thea answers Discord member questions with cited, grounded responses — and escalates to your team instead of guessing whenever its confidence is low.
- [Quickstart: Get Thea Running on Your Discord Server](https://docs.theabot.com/quickstart.md): Create your account, connect a knowledge source, set your confidence threshold, rehearse answers in the Playground, and invite Thea to your Discord server.
- [Thea Pricing: Compare Free, Pro, and Business Plans](https://docs.theabot.com/plans-and-billing.md): Compare Free, Pro, and Business plans, understand answer and source limits, and learn how Thea's per-server billing protects you from unexpected charges.
- [How Thea Finds Passages and Builds Discord Answers](https://docs.theabot.com/answering/how-it-works.md): Learn how Thea's citation-grounded retrieval pipeline finds the right passages, scores confidence, and delivers sourced answers in Discord threads.
- [Manage Knowledge Sources That Power Thea's Answers](https://docs.theabot.com/answering/knowledge-sources.md): Add URLs, sitemaps, FAQ pairs, Notion, Zendesk, Discord threads, and files to Thea's knowledge base and keep them in sync automatically.
- [Confidence Scores, Thresholds, and Escalation in Thea](https://docs.theabot.com/answering/confidence-and-escalation.md): Set a confidence threshold to control when Thea posts automatically and when it escalates to your team with full thread context and cited sources.
- [Test Thea's Answers and Debug Issues in the Playground](https://docs.theabot.com/answering/playground.md): Use the Thea Playground to run questions against your live knowledge base, inspect retrieved passages, and tune confidence before going live.
- [AutoMod: Configure Thea's Four-Layer Moderation System](https://docs.theabot.com/moderation/automod.md): Set up Thea's four-layer AutoMod system — from Discord-native filters to AI-powered review — and tune per-severity actions for your server.
- [Scam Defense: Multi-Signal Campaign Detection in Thea](https://docs.theabot.com/moderation/scam-defense.md): Detect and contain scam campaigns in your server with layered signals, an evidence model that prevents false positives, and a full audit dashboard.
- [Raid Protection: Surge Detectors and Join Verification](https://docs.theabot.com/moderation/raid-protection.md): Stop coordinated raids before they disrupt your server with surge detectors, an emoji-captcha verification gate, and manual slash command controls.
- [Thea Moderator Slash Commands: Complete Reference Guide](https://docs.theabot.com/moderation/moderator-commands.md): A complete reference for every Discord slash command Thea's moderators can use — from warnings and bans to watchlists and moderation record exports.
- [Why your account is blacklisted](https://docs.theabot.com/blacklist/account-blacklisted.md): Understand why Thea placed your Discord account on the global blacklist, what participating servers can do, and how to submit an appeal.
- [Ticket System Overview: Support in Private Channels](https://docs.theabot.com/tickets/overview.md): Learn how Thea's ticket system creates private Discord channels, triages with AI, routes to the right staff, and closes with transcripts.
- [Set Up a Ticket Panel in Your Discord Server Today](https://docs.theabot.com/tickets/setup.md): Configure a ticket panel, create categories with routing roles and SLA targets, and publish an interactive button to your Discord server in minutes.
- [Managing Support Tickets: Claim, Assign, and Close](https://docs.theabot.com/tickets/managing-tickets.md): Claim ownership, add internal notes, send canned replies, close with transcripts, and track SLA performance across your active ticket queue.
- [Publish a Help Center from Your Thea Knowledge Base](https://docs.theabot.com/help-center/overview.md): Turn your indexed knowledge into a public, searchable help center website — the same source powering Discord answers, zero extra maintenance.
- [Use a Custom Domain for Your Thea Help Center Site](https://docs.theabot.com/help-center/custom-domain.md): Point your own subdomain at the Thea help center in six steps — Thea provisions HTTPS automatically, no certificate management needed.
- [Thea Dashboard: Your Complete Server Management Hub](https://docs.theabot.com/dashboard/overview.md): A guided tour of every section of the Thea dashboard — from server health at a glance to billing, backups, and multi-server management.
- [Analytics & Insights: Track Support and Member Activity](https://docs.theabot.com/dashboard/analytics.md): Measure answer quality, spot knowledge gaps, track ticket performance, and use Thea's weekly digest to keep your team informed automatically.
- [Integrate Notion, Zendesk, and the Thea Content API](https://docs.theabot.com/dashboard/integrations.md): Connect Notion workspaces, Zendesk help centers, and the Content API to keep your Thea knowledge base in sync with your existing tools.
- [Onboarding Forms: Gate Server Access and Collect Info](https://docs.theabot.com/dashboard/onboarding-forms.md): Ask new members up to five questions (or just require a rules click) before they gain server access — answers go to staff only and are never stored.