Skip to main content
Conversations is the audit log for answering. Every question Thea handled — answered, declined, or escalated — appears here with the member’s question, the reply or decline reason, the confidence score, and the passages it cited. Open Conversations in the server sidebar. If you manage more than one server, Conversations on the account sidebar shows the same data across servers.

​
Filters

​
Conversation detail

Opening a conversation shows:
  • The member’s question and Thea’s reply (or the reason it declined)
  • Citations and the passages retrieved
  • Confidence score
  • Helpful / not helpful votes from Discord
  • A Correction form
  • Flag to platform staff

​
Save a verified answer

If Thea got something wrong, or you want a stronger answer than the docs currently produce, write the correct reply in the correction form and save it. The correction becomes a verified answer. Future questions on the same topic prefer that reply over ordinary documentation passages, and Thea cites it.
After you add or change a knowledge source, scan recent conversations for the topic and save a correction for any answer you would not want to go out again.

​
Flag a conversation to Thea

Flag to platform staff sends the conversation to Thea’s trust-and-safety queue. Use this for product abuse, injection attempts, or answers that look like a platform problem — not for ordinary “the docs are wrong” fixes. Those belong in the correction form. Members can also report a Discord message with the Report to bot operator context-menu command, or the Report button on a Thea answer. Those reports go to Thea staff, not your server moderators. A member can send up to 3 reports per 10 minutes per server.

​
Helpful and not helpful

On each Discord answer, members can mark it helpful or not helpful. Those votes appear on the conversation and feed Activity. If you enabled Tidy resolved threads, a helpful vote also archives the thread Thea opened. See Answering settings.

​
Retention

Conversations are kept for as long as your plan allows, then deleted: Nothing in this log is shared with other servers.