Support team means a member with Manage Server or the support role configured for your server. Ticket openers can close and reopen their own tickets.
General and answering
Server configuration
All/config actions require Manage Server.
AutoMod
All/automod actions require Manage Server. See AutoMod for configuration guidance.
Moderator actions
These actions use Discord’s native moderation permissions and write to the same ledger as AutoMod./lock and /unlock require Manage Roles, not Manage Channels, because they edit the @everyone permission overwrite.Raid protection
See Raid protection for detector and verification-gate details.Announcements and saved replies
Tickets
See Tickets for setup and lifecycle details.Onboarding
All/onboarding actions require Manage Server. See Onboarding forms.