> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up tickets

> Enable member tickets, post a panel, add up to five form questions, and turn on triage, transcripts, and a response target.

Ticket setup lives in **Settings → Tickets**. You can also run `/ticket setup` in Discord.

<Steps>
  <Step title="Turn tickets on">
    Enable **Let members open tickets**.
  </Step>

  <Step title="Choose the panel channel">
    Pick an existing channel or let Thea create one. Ticket *conversations* open as private channels under a bot-managed **Tickets** category — not in this channel.
  </Step>

  <Step title="Post the panel">
    Click **Post panel**. Thea sends a message with an **Open a ticket** button. Posting again replaces the previous panel.
  </Step>

  <Step title="Add form questions (optional)">
    Under **Ticket form**, add up to five questions (free text, email, or phone). Answers are posted into the new ticket. Also available as `/ticket fields`.
  </Step>

  <Step title="Set the support role">
    Escalations and SLA pings use the role on **Settings → Handoff**. The same role `/setup` sets.
  </Step>
</Steps>

## Other cards on this page

| Card                    | Behavior                                                                                                                                                                                         |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Transcript on close** | **DM the member a transcript** — on by default. Staff can still download from the dashboard.                                                                                                     |
| **Response target**     | Minutes an escalated ticket may sit without a staff *reply*. One ping per ticket, ever. Off = silent. Nothing is sent while a raid is active.                                                    |
| **Ticket triage**       | AI category, urgency, and sentiment. Map categories to roles. Uses one AI AutoMod scan per ticket.                                                                                               |
| **Other ticket bots**   | Answer the first question in Ticket Tool–style channels. Add Thea's role to that bot's support team so it can see the channels. Match by category and/or name prefix (`ticket-` is the default). |

<Tip>
  Put common answers in [Knowledge](/answering/knowledge-sources) so the first message in the ticket resolves the request. The fewer tickets that need a human, the better your response times look.
</Tip>

## Related

* [Managing tickets](/tickets/managing-tickets)
* [Saved replies](/community/saved-replies)
* [Welcome and onboarding](/community/welcome)