> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and billing

> Compare Free, Pro, and Business. Billing is per Discord server. Learn limits, trials, grace periods, and what happens when you hit a cap.

Thea bills **per Discord server** through Stripe. Each server has its own plan and usage counters. Every server starts on Free with no credit card.

Manage the plan from that server's **Billing** page (owner only). You can also review billing from the account sidebar.

<Note>
  Free requires no card. You can run Thea on a server indefinitely within Free limits.
</Note>

## Plan comparison

| Feature                                          | Free     | Pro        | Business  |
| ------------------------------------------------ | -------- | ---------- | --------- |
| **Price**                                        | \$0 / mo | \$29 / mo  | \$99 / mo |
| **Answers per month**                            | 100      | 2,000      | 20,000    |
| **Knowledge sources**                            | 3        | 25         | 200       |
| **Documents**                                    | 50       | 2,000      | 25,000    |
| **Indexed passages**                             | 2,000    | 100,000    | 1,000,000 |
| **Help-center articles**                         | 10       | 500        | 5,000     |
| **Max file size**                                | 2 MB     | 20 MB      | 50 MB     |
| **Scheduled re-sync**                            | Manual   | Every 24 h | Every 6 h |
| **Conversation retention**                       | 30 days  | 180 days   | 1 year    |
| **Custom help-center domain**                    | —        | Yes        | Yes       |
| **Integrations (Notion, Zendesk)**               | —        | Yes        | Yes       |
| **Content API**                                  | —        | Yes        | Yes       |
| **Image understanding**                          | —        | Yes        | Yes       |
| **Recurring announcements**                      | —        | Yes        | Yes       |
| **Crawl depth**                                  | 1 level  | 3 levels   | 5 levels  |
| **AutoMod rules, heuristics, moderation screen** | Included | Included   | Included  |
| **AI AutoMod scans per month**                   | —        | 2,000      | 20,000    |

One-off [announcements](/community/announcements) are free on every plan. Recurrence is paid.

## Free-tier guards

To keep Free usable for real communities:

* The Discord account that runs `/setup` must be at least **30 days** old, **or** the server must be on a paid plan.
* One person can have at most **2** Free servers.

## Billing mechanics

### Payment

Payments go through Stripe. Update the card and view invoices on **Billing**.

### Pro trial

Each server can start a **14-day Pro trial** once (one trial per server and per billing account). The card is collected at checkout and is not charged until the trial ends.

<Tip>
  Cancel from **Billing** before day 14 to avoid a charge. The server returns to Free limits. Knowledge and conversation history stay.
</Tip>

### Upgrades and downgrades

Upgrades apply immediately. Downgrades take effect at the end of the current period. Business is the top self-serve plan.

### When you hit a limit

Reaching the monthly **answer** limit pauses new AI answers until the period resets. Knowledge, conversations, tickets, and non-AI AutoMod keep running. Escalations still fire.

At **80%** of answers or AI scans, Thea shows a banner, reflects it on `/status`, and can email the billing owner.

### Monthly spend cap

Paid plans also have a hard spend cap (a circuit breaker). If metered usage would exceed it, Thea stops consuming those resources for the rest of the period instead of running an unbounded bill.

### Failed payment

After a failed charge, Thea keeps answering for **7 days** (grace). Then the server is soft-locked: the bot stops answering until payment succeeds.

### Removed bot

If you kick Thea, data is kept for **14 days** so an accidental removal does not destroy the knowledge base. After that, it is purged. You may get a win-back reminder before the purge.

## Why AI AutoMod is metered

Discord-native rules, heuristics, and the moderation screen are deterministic and run on every plan. The AI pass sends borderline messages to a model, so those scans are metered and exist only on Pro and Business. Ticket triage uses the same allowance.

## Related

* [Knowledge sources](/answering/knowledge-sources)
* [AutoMod](/moderation/automod)
* [Content API](/dashboard/content-api)