> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to Thea

> Thea answers Discord questions from your docs with citations, escalates when it is not sure, and runs AutoMod, tickets, and a help center from one dashboard.

Thea is an AI Discord bot that turns the documentation you already have into an always-on support layer. Every answer cites the passage it used. When confidence is below the threshold you set, Thea hands off to your staff instead of guessing. The same install runs layered AutoMod, private-channel tickets, and a public help center.

## What Thea does

<CardGroup cols={2}>
  <Card title="Answering" icon="comment-dots" href="/answering/how-it-works">
    Cited replies from your sources, with a confidence gate and a get-a-human button.
  </Card>

  <Card title="Moderation" icon="shield-halved" href="/moderation/automod">
    Heuristics, scam defense, raid protection, an optional global blacklist, and moderator commands.
  </Card>

  <Card title="Tickets" icon="ticket" href="/tickets/overview">
    Private channels with AI first-answer, triage, transcripts, and CSAT.
  </Card>

  <Card title="Help center" icon="circle-question" href="/help-center/overview">
    A public site of articles you publish — also indexed for Discord answers.
  </Card>

  <Card title="Community" icon="users" href="/community/welcome">
    Welcome, onboarding forms, announcements, saved replies, and server logs.
  </Card>

  <Card title="Dashboard" icon="table-columns" href="/dashboard/overview">
    Knowledge, Playground, conversations, billing, backup, and audit.
  </Card>
</CardGroup>

## Why Thea

* **Citation-grounded answers** — every reply links to the passage it used.
* **Confidence-gated escalation** — below your threshold, Thea does not invent an answer.
* **Layered AutoMod** — Discord rules, heuristics (including QR codes), a moderation screen, name screening, and an optional AI pass.
* **Scam and raid defense** — community phishing list, join-surge detection, emoji-captcha gate, optional [global blacklist](/moderation/global-blacklist).
* **Ticket triage** — category, urgency, and sentiment before a human reads the channel.
* **Public help center** — articles you publish, with a custom domain on paid plans.
* **Analytics** — Activity, conversations, ticket CSAT, and knowledge-gap clusters.

## Get started

<Card title="Quickstart" icon="rocket" href="/quickstart">
  Create an account, connect a source, set the threshold, and invite Thea.
</Card>