> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activity, stats, and knowledge gaps

> Read answer volume, decline reasons, helpfulness, ticket CSAT, and AutoMod from Activity — and close knowledge-gap clusters from Knowledge.

Thea splits "how is the bot doing" across a few pages, not one Analytics screen.

## Activity

**Activity** (server sidebar) is 7- or 30-day charts plus top channels, askers, sources, and decline reasons.

Typical cards:

* Questions answered, declined, and escalated
* Helpful vs not helpful
* AutoMod findings by layer and severity
* Time-to-answer when latency matters

Account-level **Analytics** under `/servers` rolls the same ideas up across the servers you manage.

## Stats

**Stats** is live Discord data: member count, presence, boosts, channel types, verification level, and server features. It is not answer quality.

## Conversations and tickets

* Per-question citations and confidence: [Conversations](/answering/conversations)
* Response target and CSAT: [Tickets](/tickets/overview)

## Knowledge gaps

On paid plans, unanswered questions are clustered on **Knowledge**. Open a cluster, read the real questions, then add a FAQ, connect a source, or dismiss it.

<Steps>
  <Step title="Open Knowledge">
    Look for the gaps panel (paid plans).
  </Step>

  <Step title="Read the cluster">
    These are the words members actually used.
  </Step>

  <Step title="Fill the hole">
    Add a source, write a help-center article, or save a [verified answer](/answering/conversations) from a related conversation.
  </Step>

  <Step title="Re-check next week">
    The cluster should shrink after the new content is **Ready**.
  </Step>
</Steps>

## Weekly digest

**Settings → General → Weekly digest** posts a short staff summary to a Discord channel. It is not an email. See [Dashboard overview](/dashboard/overview).

<Tip>
  Playground runs consume real AI budget but do not pollute Discord. Use them to verify a new source before you judge Activity.
</Tip>