> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theabot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Saved replies (macros)

> Create named canned replies and send them with /macro send. Thea posts under its own name with a footer naming the staff member.

Saved replies are named snippets your staff send in Discord. Thea posts the text under its own name, with a footer that names the person who sent it. Members cannot tell the difference between a saved reply and a typed Thea message except for that footer.

Configure them in **Settings → Saved replies**. Send them with `/macro send`.

## Create a reply

1. Open **Settings → Saved replies**.
2. Give the reply a short name (this is what autocomplete shows).
3. Write the body.
4. Save.

A server can store up to **100** saved replies.

<Warning>
  Saved replies cannot @mention anyone. Mentions in the body stay plain text so a canned reply cannot ping @everyone or a role by accident.
</Warning>

## Send a reply

Anyone on your support team can send a saved reply in a channel or ticket:

```
/macro send name:waiting-on-info
```

The name option autocompletes. To see everything stored:

```
/macro list
```

## Who can manage them

Creating and editing saved replies is an admin dashboard action (`macros:write`). Sending them in Discord is available to staff who can use `/macro` — typically the same people who work tickets.

## Tickets

Saved replies are the canned responses for ticket work. There is no separate `/reply` command. Use `/macro send` inside the ticket channel the same way you would in any other channel.

See [Managing tickets](/tickets/managing-tickets).